Hotel Operations Consulting


Mihran Kalaydjian Hospitality Consulting Firm "MKH" provides operational consulting to hotel's seeking improved financial performance, guest satisfaction and team morale. Typically these services include analysis of a hotel's market, competitive strengths and opportunities, and operational recommendations and guidance. Should it be desired, Synergy will assist with the implementation of recommendations at the property level as needed. These services include but are not limited to:


Hotel Development Consulting



Best known among the services that Mihran Kalaydjian Hospitality Consulting Firm "MKH" provides are our services related to market and financial due diligence. Best known among these services are those related to "feasibility studies" as they are most often called. But the due diligence process is often also used to assist in "buy-sell-hold decisions.



Our work typically encompasses several critical elements - all designed to allow the client to assess feasibility and/or make strategic decisions regarding any given project:



  • Assessment of proposed or existing facilities and the likelihood that they will be able to appropriately service the needs of the market;
  • Recommendations related to altering the existing or proposed facilities to make them more market-responsive when necessary;
  • Assessment of the underlying economic strength of the area in which the existing or proposed facility will operate;
  • Analysis of the supply of existing and proposed facilities that comprise the competitive framework for the subject facility;
  • Detailed analysis of demand patterns relevant to the subject facility;
  • Projection of operating performance for the subject during a specified operating period - typically five years subsequent to opening; and
  • Comprehensive and detailed financial projections through to the "bottom line" (as defined for each individual engagement)

Once complete, such a study can be used by our clients - often with our assistance in terms of modeling - to determine whether or not a development is feasible given costs and investment parameters. It is also a firm basis upon which to make strategic decisions regarding the "buy-sell-hold" process.



  Lastly, our due-diligence work often evolves into additional services including:

  • Assistance with regard to identifying the most advantageous ownership structure;
  • Detailed programming and facility planning;
  • Assistance with deliberations regarding possible flags and/or management options;
  • Economic impact analyses (frequently required for public-sector projects)



Mihran Kalaydjian Hospitality Consulting Firm "MKH" has successfully assisted inexperienced hotel developers with the conceptual and physical development, construction, staffing, and opening of new hotels. These services are typically coupled with an ongoing management relationship. In this manner, we can ensure that a new hotel project is designed and constructed to provide for a maximum return on investment, and staffed to open in a successful and organized fashion.  



"(We are) a team that provides exceptional customer service on daily basis (365). The customer comes FIRST... We believe in our product, and we trust that all management often encourages one another as well as (team members) to strive for perfection!"